Job Title: HR Specialist
Location: North York
Employment type : Contract
Story Behind the Need
Business group: Global Human Resources Services Operations –
Project: Global Human Resources Services Operations – Day to Day HR Operations services for the Bank – provide immediate service HR related specifically.
Reason for request: Additional Workload
Candidate Value Proposition: High paced environment, no two days are alike. Involvement into a big company, HR exposure will be beneficial for future career paths.
Typical Day in Role:
-Manages support of HR Systems including: Case Management Systems, Payroll and others.
-Significant volume of transactions
-Services a global community and responds within SLAs timeframe -Ensures business continuity for accountabilities under purview, ensuring coverage 5 days/week in assigned schedules (EST) -Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge -Provides effective and efficient responses to inquiries from internal and external, including employees, dependents, retirees, candidates, Contingent Workers, third party vendors, etc. regarding HR policies and procedures -Assesses and interprets the level of complexity of employee inquiries, providing coaching (e.g. low complexity ER issues), answering directly or escalating to appropriate parties for resolution -Acts in an advisory role by providing end-user support for those interacting with HR systems, resolving issues and promoting/guiding employees in the usage of self-service functionalities where possible -Ensures positive and consistent experiences by striving for excellence in understanding client requests, streamlining service delivery and identifying next steps -Ensures proper usage of knowledge management and case management systems to effectively respond to, document and monitor inquiries -Seeks opportunities to improve departmental processes and customer service by identifying service deficiencies and recommending solutions to HR Experience Managers and Senior Manager, GHR Services Operations.
-Common responsibilities begin when employees initiate contact with Employee Services and ends when inquiry is resolved, or case is created for another group to action -Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
Candidate Requirements/Must Have Skills:
1) 1-2 years – HR background through school, and or Previous work experience – FI experience is preferred.
2) 1-2 years – Customer Service Experience – Service Center or Call Center Environment is Preferred.
3) Excellent Communication Skills – verbal and written
1) FI experience
Soft Skills Required:
1) Relationship Management and Interpersonal Skills
2) Sound judgment and Problem-Solving Skills
3) Attentive to details and deadlines
4) Proven teamwork capabilities
5) Flexibility and ability to adapt to changing work environments
6) Ability to maintain confidentiality.
Degrees: Post-secondary degree in Human Resources or pursuing education in related field