Help Desk Support Intermediate IT
Job Duties / Accountabilities:
- Supporting main sites in Toronto (9 Channel Nine Road) for Desktop and On-Air support.
- Onsite job requirement with the ability to work from home occasionally with approval from Manager
- Ability to work independently at all times
- Work with users and other technical personnel to resolve problems
- Responsible for On Air production support including newsrooms/studios/control rooms
- Knowledge of Production applications an asset (iNews, PRX, Harris systems)
- Knowledge of Sales applications an asset (Wide Orbit, Radius, ATC)
- Answers telephone support requests via Avaya One X softphone
- Manage assigned tickets in a timely fashion
- Assumes responsibility for tasks assigned to them and ensures proper technical
- solutions have been applied
- Work with users and other technical personnel to resolve problems
- Participates in system maintenance, upgrades, etc
- Installs / upgrades business applications
- Supports remote access (Citrix, VPN, WAN) to business applications
- Support common Desktop applications issues including Outlook, Web browsers, Office Suite
- Support Desktop OS issues (Windows 10/7)
- Supports corporate email on mobile devices
- Creates and updates technical documents for knowledge database
Essential Qualifications / Competencies:
- Minimum of 2 years experience with:
- Troubleshooting IT issues for Windows 10 workstations and MS Office 2016
- Knowledge of network technologies (TCP/IP VPN, DHCP)
- Experience with mobile devices and (BES12)
- Experience using SCCM (remote control console)
- Experience with Exchange Management Console
- Experience with Active Directory
- Experience with HP Service Manager
- Strong time management and organizational skills
- Strong communication skills and ability to work well under pressure
- Diploma or Degree in Computer Studies or related field an asset.