Help Desk/Foreign Currency Cash Team Analyst

Help Desk/Foreign Currency Cash Team Analyst

Typical Day in Role:
• Booking currency rates for customers
• Buying and selling currencies from branch staff
• Inventory for branch network
• Sending out emails for System issues
• Taking orders to two cash requests
• Book rates accordingly and communicate to third party provider to send that rate out to the bank
• This role is ultimately a foreign currency cash team role supporting the branch network for all foreign currency needs

Candidate Requirements/Must-Have skills:
1) 2+ years of experience in a similar customer service-related position
2) 2+ years of experience of phone customer support – preferably within the financial transactions space
3) Experience probing and identifying customers ask – problem solving an analytical thinking demonstrated in recent project or position

Nice-To-Have Skills:
• Prior banking FI experience
• Knowledge of foreign currency orders (worked for an exchange bureau or currency exchange in the past)
• Knowledge of General Ledgers, cash orders or any accounting skills would be asset
• Bilingual in English/French

Soft Skills:
• Excellent communication both written and verbal to deal with any ongoing requests or inquiries over the phone
• Basic ability to work independently and manage one’s time
• Strong multi-tasking skills as they will be on the phone and inputting order simultaneously
• Empathetic to stressful work loads