Intermediate Level Technical Support Analyst.
Location: Mississauga, ON
Duration: 6 months – strong likelihood of extension
Working within well established guidelines and with readily available higher level support. Typically, working as part of a delivery team, will individual responsibility to serve defined groups within a function and will be a business point of contact; they will be experienced in delivering day-to-day IT support, they will provide detailed analysis, diagnosis and resolution on technical issues
Must Have Skills
· Technical or business degree
· Good communication and organisational skills
· Good business acumen with sensitivity to environment
· Familiar with IT Technical or functional support background
· Strong written and verbal communication skills, including relationship and consulting experience
· Knowledge and experience with suppliers and supplier solutions
· Familiarity of working in an international, multi time zone support environment
Desirable
· Master’s degree
· Some experience of working with third party suppliers
· Experience working in a global organization where stakeholders and project team members are geographically dispersed
· Bilingual in French
Technical Environment:
Windows, Lenovo, Salesforce, Apple iPads.,
Need to have strong Windows support background
Most support requests revolve around Outlook/Windows