Intermediate Level Technical Support Analyst.

Location: Mississauga, ON

Duration: 6 months – strong likelihood of extension

Working within well established guidelines and with readily available higher level support. Typically, working as part of a delivery team, will individual responsibility to serve defined groups within a function and will be a business point of contact; they will be experienced in delivering day-to-day IT support, they will provide detailed analysis, diagnosis and resolution on technical issues

Must Have Skills

· Technical or business degree

· Good communication and organisational skills

· Good business acumen with sensitivity to environment

· Familiar with IT Technical or functional support background

· Strong written and verbal communication skills, including relationship and consulting experience

· Knowledge and experience with suppliers and supplier solutions

· Familiarity of working in an international, multi time zone support environment

Desirable

· Master’s degree

· Some experience of working with third party suppliers

· Experience working in a global organization where stakeholders and project team members are geographically dispersed
· Bilingual in French

Technical Environment:

Windows, Lenovo, Salesforce, Apple iPads.,

Need to have strong Windows support background

Most support requests revolve around Outlook/Windows