Full Stack Developer – Dynatrace/Splunk
Location Address: Scarborough
Contract Duration: 8 months, depending on the candidate's start date
Number of Positions: 1
Schedule Hours: 9-5 Mon- Fri
Story Behind the Need
Business group: Systems Reliability Engineering
Project: The system Reliability team is seeking a monitoring tools expert to refine SLO (Service Level Objective) standards and process, work with each Service Owner to validate and update SLO's for key portfolios, leverage and improve service availability data using tools such as Dynatrace and Splunk, and Create consolidated CIO Level SLO Dashboard
Reason for request: Backfill
Candidate Value Proposition
The successful candidate will not only have the opportunity to gain valuable experience at a top 5 Canadian bank, but also get exposure to some of the top tools in the space, while having a direct impact on high visibility work.
Typical Day in Role
– Refine SLO (Service Level Objective) standards and process
– You will be instrumenting the implementation of user journey based Service Level Objectives (SLO) reporting using telemetry data from various monitoring tools.
– Leverage and improve service availability data using tools such as Dynatrace and Splunk
– Create consolidated CIO Level SLO Dashboard
– Drive the development, management, and refinement of Service Level Objectives and error budgets with senior development and business leads to inform investment decisions and deliver excellent customer and employee solutions
– Hands on full stack developer for reliability features and contribute to the design, development and delivery of effective tooling, alerts, and automated responses to identify and address reliability risks
– You have a flare for communicating and participating in discussions with technical and business partners.
– You will work directly with our Software Engineering teams to drive improvements in resiliency and stability through data driven analytics and Service Level Objectives.
-Enhancing SLO reporting with Power Bi
Candidate Requirements/Must Have Skills:
1) 10+ years of experience as a Full-stack Developer
2) 5+ years of expertise as a Power user on monitoring tools like Dynatrace and Splunk
3) 2+ years of hands-on experience with Power Bi and SLO reporting
Nice-To-Have Skills:
– Strong understanding of SRE, service management principles, Service Level Objectives and measuring resiliency – demonstrated in at least 2 recent projects
– Expertise in creating Alerts, Dashboards and custom integrations in various application performance monitoring tools and PagerDuty & ServiceNow
– 2+ years of experience working closely with Application Support or IT Service Management roles, is an asset
Soft Skills:
– You have a flare for communicating and participating in discussions with technical and business partners
– Self-starter that actively engages issues seeking resolution, ability to meet dynamic changes on prioritization
– Excellent communications skills to coordinate with high ranking individuals internally (Sr Manager and Director level generally)
– Ability to manage assigned tasks and expectations without direct instruction or oversight
– Fast, adaptable learner who can hit the ground running
– Ability to work well under pressure while demonstrating strong professionalism
– Strong investigation, prioritization, and organization skills
– Candidate must have an open mind when it comes to approach, and be able to assess each situation separately
– Must be able to collaborate closely with a team at times, while also being capable of holding themselves accountable to meet individual deadlines without hand holding
Degrees or certifications:
– Bachelor's degree in a technical field such as computer science, computer engineering or related field required
– ITIL Certification is a plus
Candidate Review & Selection
– 1 Interview/Hiring Manager (1 hour)
-2 interview with VP (30 minutes)