Digital QA Analyst
The Role:
The candidate must be a highly motivated and professional individual with a passion for improving the overall client experience and delivering initiatives to drive specific results. In addition, the candidate will be responsible for ensuring positive customer experience through digital project testing and production sanity testing, focusing on quality assurance of desktop applications.
If you have demonstrated experience planning and delivering projects on a small or medium scale, this is a great opportunity to work in our digital space.
Key Responsibilities:
- Responsible for the delivery of testing operations on mobile and desktop platforms
- Execute test cases focused on brand, content, cosmetic and functional requirements
- Respond to customer feedback in Google Play Store, iTunes Connect and the App Store Help Inbox
- Lead and assist in digital projects while providing daily status reports
- Responsible for leading and administering integration and maintenance of automation testing and tools
- Ability to work in a fast paced environment and manage multiple projects through effective prioritization
- Strong attention to detail, organization, time management, and multitasking skills
- Ability to drive quality activities including day to day deliverables and testing operations
- Authentic, professional and confident communicator able to influence project teams and stakeholders through effective communication
Core Competencies/ Qualifications:
- Excellent interpersonal skills, written and verbal communication in English & French
- Proficiency with MS Office applications (Outlook, Word, Excel, PowerPoint, SharePoint)
- Hands-on experience with Agile program management
- Bachelor’s Degree in Business, Engineering, Computer Science, or Project Management Designation/Certification is an asset
- Experience working with Jira, TFS, ALM, or other Project/Test Management Tools
- Strong hands on experience developing software tests for functional, performance, and regression testing
- Good understanding of QA methodology – test plans, test cycles, and software release
Experience / Good to Have:
- Previous experience in a call center environment or Business Analysis role.
- Prior Java development experience
- ISTQB Certified