Requisition Title: Digital Product Owner
Duration: 6 months
Experienced Digital Product Owner needed to help deliver exceptional digital experiences at a large Financial Services company. Ideal candidate will be a strong practitioner with the skills to help the digital delivery of a new & innovative program in the Insurance market. This individual should have an extensive track record of introducing best practices, overcoming challenges and ensuring that outcomes exceed the needs of the customer.
• Provide support for the internal marketing teams to deliver excellent digital experiences that help deliver sales for the program.
• Help resolve impediments that prevent Agile teams from completing sprint commitments.
• Analyze customer feedback to determine how to deliver enhanced program experiences that will improve the Net Promoter Score.
• Work with a large vendor to understand extensible architecture capabilities so that we may leverage those to improve the experience of our customers.
• Represent the program on technology changes and in meetings where technical delivery drives outcomes across two distinct platforms.
• Work with creative team members to build & deploy new videos and other material to increase program engagement and beautify the digital experience.
• Work with a content partner to deliver new material that enables customer self-service and reduces (eliminates) the need for members to contact us to resolve minor issues.
• Experience executing projects in large, complex environments
• Knowledge of Agile principles and practices
• World-class facilitation and communication skills
• Direct experience working closely with UI and UX team members to deliver quality user experiences
• Strong Interpersonal and conflict resolution skills
• 5+ years in Project Management or Digital Strategy roles (using Agile and Traditional methods)
• 2+ years delivering digital projects utilizing a variety of methods including agile
• Financial Services background
• Some background as a designer, tester, developer, business analyst or content producer.