Role: Customer Service Representative
Duration: 1 Year
The Customer Representative will be responsible for managing all aspects of customer service including answering inquiries via phone and e-mail, taking orders, and follow up services. Customers may be internal or external with requests of varying degrees of complexity. Must have strong interpersonal, customer service and communication skills.
-Seeking professional minded, driven candidates with the desire to move the successful individuals into permanent roles upon completion of their contract. -Outstanding customer service skills – the ability to actively listen to customers, understand their concerns, empathize with their frustrations, and respond with appropriate action/information in a professional, confident, and courteous manner
-Demonstrated ability to multitask, research and investigate complex problems and effectively communicate findings in an easy to understand format
-Strong organizational skills – the ability to prioritize and coordinate multiple sets of activities performed by individuals in other departments
-Solid judgment – the ability to recognize quickly what needs to be done in order to satisfy the customers expectations, including the need to escalate issues when appropriate.
-Excellent team player
-Must thrive in a highly structured, fast paced, high-volume, demanding, and ever-changing environment
-Strong attendance and reliability are essential
-Tech savvy – mobile devices (android and iPhone)
-Fitness devices and fitness applications knowledge would be definite asset
-Excellent troubleshooting and communication skills
How many years of experience are required? Prefer to see candidates who have previous customer service experience (1-3 years). • What are your top 3 must-haves? Customer Service, Computer and Exceptional Communication Skills •