Capital Markets Problem & Incident Analyst

Key Deliverables & Responsibilities:
1. Providing critical leadership in the remediation of incidents affecting Capital Markets, actively participate as a stakeholder in Major incidents.
2. Providing Timely and insightful incident updates to a large audience of business and technical partners.
3. Manage assigned incidents and problem using ServiceNow and following ITIL principles.
4.Lead periodic problem review sessions and incident post – mortems.
5. Drive improvements to organizational resiliency using data analytics to identify trends and themes.
6. Prepare and enhance availability and stability metrics reporting and dashboard using Service Now and Power BI. Participate in CAB’s to challenge upcoming changes and ensure awareness of potential issues or outages.
7. Prepare and enhance team knowledge base documents using SharePoint and Confluence.
8. Leverage industry expertise and databased insights to improve the whole lifecycle of services from inception and design through to deployment, operation and refinement.

Skills:
1. Experience with WIN/ UNIX/Linux Operating systems, Networking (TCP/IP), routing, network topologies and Hardware, etc.).
2. Experience analyzing and troubleshooting large-scale distributed systems.
3. ITIL -Aligned systematic problem- solving approach, coupled with effective communication skills and a sense of ownership and accountability.
4. Strong ServiceNow user experience.
5. Capital Market experience is preferred. ITIL Cert V3/V4 required.