Business Analyst/ Application Support Analyst
Typical Day in Role:
The incumbent is responsible for the maintenance, support and change control of Bank’s digital channel operations. She/he will part of a team of that will be responsible for incident/problem management of our Online brokerage, Mobile brokerage and related production change activities. The incumbent will perform a liaison role and ongoing interaction between various units including, but not limited to:
• Canadian Banking;
• Technology partners;
• Customer facing staff:
• QA departments
• Vendors
• Product groups
• Business lines
This position will be focused on leadership, building knowledge base, managing various vendor relationships and the customer impact associated with scheduled and unscheduled production events. Please be aware that on a rotation basis, there will be responsibilities outside of traditional working hours and compensation will be provided.
• Direct day-to-day activities in a manner consistent with our risk culture and the relevant risk appetite statement
• Create an environment in which your team pursues effective and efficient operations of their respective areas while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to risk and compliance
• Willingness to work outside of the traditional work week and requires continual shifting of priorities. The role requires attention after hours and on call support
• Assist in the development of processes designed to report, analyze and resolve problems with the objective of mitigating the associated operational, reputational, financial, and regulatory risks.
• Demonstrate leadership abilities and collaborate effectively with various technology and product partners.
• Be curious as the skill set and product knowledge will be ever evolving
• Must be flexible to adapt to a dynamic environment, balance simultaneous priorities and make quick and sound decisions under pressure
Candidate Requirements/Must Have Skills:
1) 8+ years of total work experience as an Analyst (business analyst, application support analyst, financial analyst) preferably within banking, FI
2) 1+ years’ experience as a Registered Representative (RR) or Investment Representative (IR)
3) 1+ years’ experience writing SQL queries
Nice-To-Have Skills:
1) Problem management experience
2) Experience as an Application Support Analyst within FI
3) 2+ years’ experience doing incident management with system diagnosis tools e.g., Dynatrace, Splunk (impact, root cause analysis)
4) ITIL certification an asset
5) CFA candidate/charter holder
Soft Skills Required:
•Strong logical thinking in understanding end to end use cases, as well as mapping them to system flows
•Curious and experimental mindset to drive innovation amidst uncertainty
•Effective communication and diplomacy skills are required to liaise between groups of varying technical expertise and interests.
Education:
-Post-secondary degree in a related field (technical or business)
-Completion of the Canadian Securities Course and/or experience support wealth management use cases an asset
-ITIL certification an asset
-CFA candidate/charter holder