Bilingual Support Agent– Service Desk x 2

Bilingual Support Agent– Service Desk x 2

Roles and Responsibilities:
– Responsible for responding to customer requests in a prompt, accurate, and professional manner
– Develop and maintain good client relationships while ensuring confidentiality
– Work with both internal and external teams to ensure the customer’s needs are met
– Process customer requests through utilization of the CRM tool
– Manage and update the inventory system
– Complete service orders
– Process invoices and complete billing

Critical Qualifications/Competencies:
– As required to meet customer’s needs, successful candidate must pass OPP background checks as well as the one from the Sûreté du Québec.
– Have a minimum of 3 years’ experience in customer service
– Bilingualism in French/English is mandatory
– Detail oriented
– Able to prioritize and multi-task at a high level
– Able to solve problems analytically
– Ability to adapt to change, in a competitive environment where priorities change frequently
– Self-motivated, self-governing, and accountable
– Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)
– Basic accounting knowledge is an asset