Bilingual Junior Customer Service Representative (FR/ENG)

Bilingual Junior Customer Service Representative (FR/ENG)

Typical day to day in this role.
-The successful candidate will be overseeing our process to ensure Bill 96 compliance which includes; monitoring and addressing all requests received through our language preference web form, engaging the customer to provide direct support for their requests when required.
-In addition, the successful candidate will be responsible for identifying opportunities to improve the process, mapping of communication processes and regular reporting of the requests that have been received and addressed.

Top 3 skills sets and qualifications
– Ability to develop and maintain good customer relationships while ensuring confidentiality,
-Bilingual and able to gather/analyze data based on customer interactions to provide reporting and identify opportunities to improve processes.