Job Title: Bilingual Customer Service Representative X10 (Montreal)
Duration: 12 months
Description: We are committed to servicing our clients across Canada, in every time zone – 365 days a year.
Our hours of operation are: 7am – 11pm EST, Monday to Friday, Saturday & Sunday, 8am-8pm EST.
The Bank Contact Centre is currently looking for dynamic, customer service-oriented individuals to join their team as BILINGUAL Customer Service Professionals on a full-time basis in Montreal, QC. Reporting to the Supervisor, CSP’s perform all activities related to the servicing of Bank's Advisors and clients.
As our ideal candidate, your talent is your ability to communicate effectively with people. You have a high energy level and a desire to become part of a globally dynamic organization offering long-term career opportunities.
• Provide high quality service to advisors and clients via telephone
• Handle high volumes of telephone inquiries and research and resolve inquiries within specified turnaround times
• Handle sensitive issues in order to ensure customer satisfaction
• Provide detailed oral and written communication to line areas regarding inquiry resolutions
The Customer Representative will be responsible for managing all aspects of customer service including answering inquiries via phone and e-mail, taking orders, and follow up services. Customers may be internal or external with requests of varying degrees of complexity. Must have strong interpersonal, customer service and communication skills.