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Bilingual Customer Service Representative- Ottawa

July 7, 2020 by

Client care Representative – Représentant Service à la clientèle
Job Duties/Responsibilities:
• In charge for responding to radio customer requests by phone or email in a prompt, accurate and professional manner
• Handle any inquiries which require investigation or follow-up
• Ensure requests and inquiries are transferred to the appropriate area
• Develop and maintain good client relationships while ensuring information confidentiality
• Use call-tracking systems to log all inquiries for documentation purposes
• Shipping/Receiving of equipment
Desired Skills/Qualifications
• Previous customer service experience
• Excellent communication skills
• Self-governing and accountable, self-motivated
• Detail oriented
• Ability to adapt to change, in a competitive environment where priorities change frequently
• Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)
• Fluent in English and French, both in written and verbal

Version Française
Fonctions/Responsabilités de l’emploi
• Chargé de répondre aux requêtes des clients Radio de manière rapide, précise et professionnelle
• Gère toutes requêtes venant par téléphone ou courriel demandant une recherche ou un suivi
• S'assure que les demandes et les requêtes sont confiées au service approprié
• Établit et entretient de solides relations avec la clientèle tout en assurant la confidentialité des renseignements
• Utilise des systèmes de suivi des appels pour consigner toutes les demandes
• Réception/expédition de matériel
Compétences désirées/Habilités:
• Expérience en service à la clientèle
• Excellentes aptitudes à la communication
• Autonome, Responsable et motivé
• Soucis du détail
• Confort à travailler avec le changement, dans un environnement où les priorités changent constamment
• Bilinguisme français et anglais autant verbal qu’à l’écrit
• Habileté avancées de Microsoft Office (Word, Excel, Powerpoint, etc)

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ABOUT NEXUS SYSTEMS GROUP

Nexus is one of North America’s leaders in the provision of technology staff augmentation and strategic resource consulting. With a team of talented professionals using best of breed methodologies, Nexus consistently over delivers with quick, quality and trusted results to its clients and consultants.

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