Bilingual Client Service Support
About Us:
We are a dedicated Helpdesk to all users of the Quebec Ministry of Cybersecurity and Digital Affairs (MCN Québec). The Wireless Network team is seeking qualified individuals with experience supporting microcomputers, data transfer, and corporate standards. Such attributes will make you an unparalleled asset to our organization.
Roles and Responsibilities:
• Act as an escalation point towards our Wireless Network vendor (Motorola), to investigate, expedite, and resolve network issues and business affecting problems
• Rollout projects and deployments into production with assistance of Operation teams
• Priming root cause analysis and following up on problems with other teams and/or vendor
• Coordinate activities with other groups including Engineering, Technology Development, Operations, and Real Estate to support our business needs
• Process customer requests through our ticketing system (SGO) and others
• Manage and update the inventory database
Critical Qualifications/Competencies:
• Client facing work experience (communications)
• Solid knowledge and experience on TCP/IP Networks, Voice over IP, DHCP, VLAN, LANs, WANs, Ethernet, Routing, IP Applications
• Minimum of 3 years of technical experience in a telecommunications environment, including knowledge of telephone networks and voice technology
• Ability to manage and coordinate multiple customer projects simultaneously
• CCNA / ITIL certification is an asset
• A clean corporate and Police security background check is required
• Bilingual French/English