Bilingual Change Manager
Typical Day in Role:
• Leads the development and execution of change management and digital adoption strategies in collaboration with the Digital Product Owners and the management team.
• Manages the execution and results for digital transformation initiatives by:
• In partnership with the Digital Product Owners, manages the ongoing assessment and support of strategic digital initiatives by:
o Promoting awareness of digital solutions through various channels such as newsletters, emails, Teams, webinars, roadshows, and intranet
o Generating excitement and momentum around, and demonstrating better ways of working through use of digital tools and capabilities
o Conducting surveys to understand and track the progress around digital adoption. Providing post-implementation status updates and support to ensure ongoing project success
o Maintaining an awareness of competitive best practices and emerging trends around digital transformation and ensuring strategic initiatives continue to be competitive and support the business lines’ objectives
• Champions a customer focused and strong risk culture by playing a key role in the change management process through leveraging the Bank’s relationships, systems and knowledge
Candidate Requirements/Must Have Skills:
1) Experience with Power BI (must be able to create a Dashboard)
2) Bilingual (Spanish)
3) 2-3 years of experience as a Change Manager
5) Proven communications and training skills
Nice-To-Have Skills:
1) Ability to create video/audio training material
2) Advanced experience with PowerPoint
Soft Skills Required:
• Excellent listening, oral and written communication skills
• Strong presentation, facilitation, coaching, and project management skills to support change processes
• Ability to see situations and issues from multiple points of view
• Collaborative decision-making skills and the ability to work effectively with a variety of stakeholders.
Education: Post-Secondary Degree