Location Address: 40 King Street W – hybrid – onsite once a week
Contract Duration: 6 months
Possibility of extension & conversion to FTE
Number of Positions: 1
Schedule Hours: 9am-5pm Monday-Friday (Possible OT)
Reason: Additional Workload
Story Behind the Need
Business group: Core Risks
The Manager, Third Party Operations contributes to the overall successful operationalization of the Global Third Party Risk Management Program across all markets that the Bank operates within. The Manager, Third Party Operations will contribute to the end user’s success in accurately applying the Global Third Party Risk Management Program and Tools to efficiently conduct risk assessment. They will further support the execution of the TPRM program enabling key workflow activities thereby reducing the overall time to complete a risk assessment.
Candidate Value Proposition:
The successful candidate will have the exposure to the risk management process at the bank. The candidate will be rotating during the process within the team and that will allow them to learn different parts of the process.
Typical Day in Role:
•Champions a customer focused culture to deliver best in class service and support for the TPRM program global stakeholders. Delivers support and assistance to Global contract owners and key stakeholders in the successful execution of the global TPRM program, including attention to inquiries and information requests.
•Performs key activities that enables the efficient and accurate risk assessment of third parties. This includes exception administration, incident logging and tracking, operational monitoring, and oversight of risk assessment progress.
•Performs remediations and operational projects to continuously improve the accuracy and completeness of the book of record.
•Support the documentation of key TPRM processes and procedures, as well as the ongoing update and maintenance of such documentation.
•Supports the maintenance and management of the TPRM support tools including ScotiaLive, email inquiries, Service Now tickets, Athena Chat Bot and Yammer sites in English, French and Spanish.
•Supports the coordination and delivery of communications, change management, and training relative to TPRM policies and processes to ensure effective implementation and operationalization.
•As required, performs ongoing monitoring and testing across the third-party lifecycle. Performs ad hoc research and prepares recommendations for risk decision and advice. Identifies trends and areas of opportunity to further enhance the user experience or improve controls to improve risk mitigation.
•As required, review documentation for supplier exit strategy or other standardized external reports for accuracy and consistency.
•Provides periodic reporting on the overall results and status of Third Party Operations activities in which they are involved.
•Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.•
Candidate Requirements/Must Have Skills:
1) Billingual Spanish (verbal and written)
2) 5+ years’ relevant experience in risk management
3) MS Office Suite (Excel and PPT)
1) French would be an asset
2) third-party risk management experience
5)Project management experience
6)Experience documenting procedures
Soft Skills Required:
?Excellent customer service skills, ability to effectively manage difficult conversations and complaints.
?Strong inter-personal skills as well as both verbal and written communication skills; ability to effectively communicate with senior management; excellent attention to detail
?Sound judgment, critical thinking, learning agility, time/project management, and a high level of professional and personal integrity
?Undergraduate degree, preferably in a business related subject.
Best vs. Average Candidate
The ideal candidate would be a strong critical thinker and be able to easily identify risks in a project and suggest a plan to control the risks.