Bilingual Customer Service Representative (FR/ENG) x 3

Bilingual Customer Service Representative (FR/ENG) x 3 Roles and Responsibilities: • Responsible for responding to customer requests in a prompt, accurate, and professional manner • Develop and maintain good client relationships while ensuring confidentiality • Work with both internal and external teams to ensure the customer’s needs are met • Process customer requests through utilization of the CRM tool • Manage and update the inventory system • Complete service orders • Process invoices and complete billing Critical Qualifications/Competencies: • As required to meet customer’s needs, successful candidate must pass OPP background checks as well as the one from the Sûreté du Québec. • Have a minimum of 3 years’ experience in customer service • Bilingualism in French/English is mandatory • Detail oriented • Able to prioritize and multi-task at a high level • Able to solve problems analytically • Ability to adapt to change, in a competitive environment where priorities change frequently • Self-motivated, self-governing, and accountable • Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.) • Basic accounting knowledge is an asset