Business System Analyst- Salesforce
Typical Day in Role:
• Daily administration and support of SF application that involves serving as the primary contact for ongoing user support and data requirement
• Troubleshoot and work with users to ensure that Salesforce meets their needs and to keep pace with changes in program operation, policies and/or procedures
• Manage user setup, profiles and roles (user management)
• Manage Salesforce configuration and testing (customization of objects, fields, record types, page layouts, validations, security, reports and dashboards)
• Data policing – ensures that accurate data are inputted into SF
• Schedule and deliver timely SF reporting to the different functional teams
• Complete multiple service requests/ incident a day by following defined SLA and coordinate with Support lead for prioritization of tasks
• Provide production support as part of the Salesforce Agile Sprint deployment team
• Work with integrated teams to ensure upstream and downstream data flow in order to troubleshoot the issue
• You will be directing day-to-day activities in a manner consistent with our risk culture and the relevant risk appetite statement and limits and communicate it throughout the team
• You will create an environment in which your team pursues effective and efficient operations of their respective areas while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to risk and compliance
Candidate Requirements/Must-Have skills:
1. 3+ years of Salesforce Administrator experience
o You remain current with Salesforce technologies and best practices
o You ensure availability of the Salesforce platform and resolve application issues
o You have built/configured out-of-the-box features/functionality leveraging the full capabilities of the Salesforce platform
2. Extensive experience with Salesforce platforms and their functionalities (Financial Services Cloud, Service Cloud, Sales Cloud, etc.)
o Financial Services Cloud (e.g., user setup and management, page layout configuration, etc.)
3. You have experience in gathering requirements for Salesforce features and functionality, including integration related work with Salesforce systems
4. You participate in the planning/analysis of business requirements for system changes and enhancement
5. You collaborate to identify business needs and translate them into technical solutions
6. You have previous experience dealing with end-users
Nice to Have Skills
• Advantaged Administrator Certification
• Experience in Banking/FI
• nCino experience
Soft Skills
• Excellent written, presentation, and verbal communication skills to be able to work well with technical peers and business stakeholders at different levels within the organization
• Excellent interpersonal skills to be able to collaborate and work closely with external vendors
• Ability to analyze complex situations and problems and do the necessary research using multiple sources of information to arrive at innovative solutions
• Ability to work as part of a team, as well as work independently or with minimal direction
• Good time management and organizational skills to effectively manage high scale project
Education
• Bachelor’s degree in a technical field such as computer science, computer engineering or related field required.