Job Title – Business System Analyst (ServiceNow, Agile, Scrum) Duration: 6 month contract Extension possible: Yes Location: Toronto BACKGROUND: Reason for request: replacement of other contractors Selling Points of Position: more knowledge in service now. Independent BSA role, Exposure to supervisory role, Best Vs Average Candidate: ServiceNow, BSA, Agile Scrum How will performance be measured: 360 review from all projects Attire: business casual SUMMARY: Manager is looking for Intermediate Business Systems Analyst, with 3 years of experience in ServiceNow. Candidate will be writing documents, stories and acceptance criteria and perform unit testing. Analysis • Handle multiple projects parallel. • Good knowledge about ServiceNow related project and provide business solutions or suggestion. • Lead detailed system requirements phases and identify, track, and resolve business systems issues for small- to large sized projects. • Assess, research, analyze, and document stakeholder needs, selecting the appropriate information gathering and/or modelling technique to elicit requirements. Planning and Execution • Recommend business solutions that satisfy stakeholder needs, while continuously exploring and assessing options for value-add for clients. • Ensure successful completion of project objectives with high quality, within budget, and on time by identifying risks, dependencies, assumptions and constraints, and develop and recommend mitigation strategies. • Support Development, QA, UAT, Post Implementation Verification (PIV – if required) activities – such as addressing Dev/QA queries, provide input to test plan and test cases, conduct demos and presentations to BU and senior management as required. • Familiar with SDLC process • Works with key stakeholders within all business functions to align technology solutions with business strategies. Gathers requirements from business units and translates those to programmers and developers. • Demonstrates an informed knowledge of business functions to resolve problems and capitalize on improvement opportunities • Formulate system scope and objectives, and validate the developed requirements, testing, training and implementation of applications. • Provide technical guidance concerning business implications of application development projects • Work with Project Manager to determine development requirements, interfacing applications, and third party vendor solutions to meet business requirements and project objectives. • Effectively communicate, collaborate, and build rapport with team members, stakeholders, and business unit partners using a variety of techniques. • Develop detailed plans, gather and write user requirements and acceptance criteria, continuously improving the level of detail and accuracy of estimates and build and maintain a repository of reusable system documentation. • Provide demo to the process owner and update the requirement based on the suggestion. • Defect tracking and effective communication with developer. • Guide & participate in testing activities MUST HAVE: 1. ServiceNow Knowledge: 2 years 2. CMDB: 3 years 3. Systems Analyst experience: 3 years 4. Agile Exp: 3 years 5. Project scheduling: 3years 6. Unit testing: 3 years 7. Knowledge of Data Management & Analytical Skills 8. Strong oral and written communication skills NICE TO HAVE: 1. Previous client Experience 2. Working knowledge of Windows 2010, 2007 3. Knowledge of IT infrastructure (Service Management, Asset Management, CMDB) MANDATORY EXPERIENCE: 1. Expertise and knowledge of ServiceNow (Incident, Problem, Change, Service Request/ Catalog, Demand Management) 2. Waterfall, Agile or hybrid delivery model (at least 2 years).

Qualification	Rating
Must Have
Short-listing Questions
Any upcoming vacation plans?	No
Has your candidate worked at client as a Full Time employee?	No
Is this candidate required to give notice – Please elaborate in the comment section	No
Skills
Data Management	3 years
Experience in Agile environment	3 years
Experience working on CMDB (Configuration Management Database) especially ServiceNow	3 years
IT BSA experience	3 years
Project Scheduling	3 years
ServiceNow experience	2 years
Unit testing experience	3 years
Nice to Have
Short-listing Questions
Previous client experience	Yes
Skills
Windows IT infrastructures	1 years