Technical Support – 1 JP00004829

August 15, 2017

Work Order Requisition ID:   BNSJP00004829

Work Order Requisition Title:   Technical Support – 1

 

Location: 720 King Street W

 

Working Hours: 8:00 am – 4:30 pm – 7.5 hours/day and can be placed on alternative rotation or day and/or day shifts

 

Duration of Contract: 1 year – specified end date is October 31st, 2017 due to limitations with funding source

 

 

Typical Day in the Role:

 

Primarily desk work in an open desk work environment with team mates managing requests through ServiceNow, ranging from 5 minutes to 30 minutes depending. Must be able to troubleshoot to resolve requests and be able to escalate issues to reporting manager.

 

Training:

 

Standard onboarding and walk through process on how certain commands within Windows and Unix will be used.

 

Required Skills:

 

MUST HAVE:

 

1. Windows Active Directory

2. Excellent time management skills

3. Excellent communication skills both written and verbal as communications will be extended to Managers and Executives, and must provide follow-ups to supported groups 4. Excellent interpersonal skills; must be able to work both independently and within a team environment 4. UNIX/LINUX (nice to have)

 

NICE TO HAVE:

 

1. ServiceNow

 

Education:

 

College Degree in related field

 

 

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