Technical Support – 1 JP00004829
Work Order Requisition ID: BNSJP00004829
Work Order Requisition Title: Technical Support – 1
Location: 720 King Street W
Working Hours: 8:00 am – 4:30 pm – 7.5 hours/day and can be placed on alternative rotation or day and/or day shifts
Duration of Contract: 1 year – specified end date is October 31st, 2017 due to limitations with funding source
Typical Day in the Role:
Primarily desk work in an open desk work environment with team mates managing requests through ServiceNow, ranging from 5 minutes to 30 minutes depending. Must be able to troubleshoot to resolve requests and be able to escalate issues to reporting manager.
Standard onboarding and walk through process on how certain commands within Windows and Unix will be used.
1. Windows Active Directory
2. Excellent time management skills
3. Excellent communication skills both written and verbal as communications will be extended to Managers and Executives, and must provide follow-ups to supported groups 4. Excellent interpersonal skills; must be able to work both independently and within a team environment 4. UNIX/LINUX (nice to have)
NICE TO HAVE:
College Degree in related field