Technical Support – 1 JP00004829

August 15, 2017

Work Order Requisition ID:   BNSJP00004829

Work Order Requisition Title:   Technical Support – 1


Location: 720 King Street W


Working Hours: 8:00 am – 4:30 pm – 7.5 hours/day and can be placed on alternative rotation or day and/or day shifts


Duration of Contract: 1 year – specified end date is October 31st, 2017 due to limitations with funding source



Typical Day in the Role:


Primarily desk work in an open desk work environment with team mates managing requests through ServiceNow, ranging from 5 minutes to 30 minutes depending. Must be able to troubleshoot to resolve requests and be able to escalate issues to reporting manager.




Standard onboarding and walk through process on how certain commands within Windows and Unix will be used.


Required Skills:




1. Windows Active Directory

2. Excellent time management skills

3. Excellent communication skills both written and verbal as communications will be extended to Managers and Executives, and must provide follow-ups to supported groups 4. Excellent interpersonal skills; must be able to work both independently and within a team environment 4. UNIX/LINUX (nice to have)




1. ServiceNow




College Degree in related field



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